Orders are processed and ready to ship within 24–72 hours after your order is confirmed.

U.S. delivery typically takes 5–8 business days.

International delivery usually takes 7–12 business days, though delivery times may vary depending on location and carrier conditions.

You will receive a tracking number via email once your order ships.

XANS Refund, Return & Delivery Policy

At XANS, we encourage all customers to carefully review product descriptions, sizing information, shipping details, and this policy before placing an order. By completing a purchase, you acknowledge that you have read and understood the terms below, subject to applicable consumer protection laws.

1. Shipping & Order Processing

If a shipping label has not been created within 30 business days of the original order date, you may request a full refund, subject to applicable law.

Once an order has been processed, packed, and dispatched from our warehouse or fulfillment facility, it is considered shipped when it has been handed over to the shipping carrier. Delivery times may vary depending on the destination, carrier operations, customs procedures, weather, and other circumstances outside our reasonable control.

A delay in shipping updates, tracking information, or customer support responses does not automatically qualify an order for a refund. All requests remain subject to the terms of this policy and applicable law.

2. Refund Exclusions

Except where a refund or other remedy is required by applicable law, XANS does not offer refunds for the following circumstances:

• Buyer’s remorse: Changing your mind or deciding that you no longer want the product.
• Sizing or fit preferences: Choosing the wrong size, dissatisfaction with the fit, or finding that an item fits smaller or larger than expected, provided the item matches the sizing information on the product page.
• Subjective quality expectations: Disliking the feel, thickness, texture, appearance, or other subjective characteristics of a product when it matches its description and is not defective.
• Shipping delays: Delays caused by carriers, customs, weather, or other circumstances outside our reasonable control.
• Delivered packages: Orders whose tracking status shows delivered, subject to applicable law and the circumstances of the case.
• Recipient-related delivery failures: Packages returned due to incorrect or incomplete addresses, failed delivery attempts, refusal of delivery, failure to collect the package, or inability of the courier to contact the recipient.
• Mystery boxes: Purchases subject to the final-sale terms described below.

Sizing is not an eligible reason for a refund, return, or exchange when the item matches the sizing information provided on the product page. Customers are responsible for reviewing the size chart, garment measurements, and product description before placing an order.

This section does not exclude refunds or other remedies required by law, including for qualifying defective, damaged, misrepresented, or undelivered goods.

3. Sizing, Fit & Garment Tags

Customers are responsible for reviewing the product description, size chart, and available sizing information before purchasing.

Some XANS items may follow Asian sizing, which can run smaller than standard US/EU sizing. Consequently, the size printed on a garment tag may differ from the size selected at checkout while corresponding to the intended equivalent fit. For example, a garment tagged L may fit closer to a standard US/EU M.

Choosing the wrong size, dissatisfaction with the fit, or finding that an item fits smaller or larger than expected is not an eligible reason for a refund, return, or exchange when the item matches the sizing information provided on the product page.

Sizing differences, garment tag differences, and fit expectations are not automatically considered product defects when the item corresponds to the product's stated sizing information.

Please select your size carefully and review all available measurements before ordering, as sizing and fit may vary between products.

This policy does not exclude any remedy required by applicable consumer protection laws, including where an item is materially different from its description or otherwise legally qualifies for a remedy.

4. Mystery Box Policy

All mystery boxes are final sale, subject to applicable law.

Mystery boxes contain randomized products, and the specific items, designs, or combinations received may vary. Requests based solely on personal preference, unexpected selections, or dissatisfaction with the randomized contents are not eligible for a refund, return, exchange, or store credit.

This final-sale policy does not waive any rights or remedies that cannot legally be excluded, including those relating to qualifying defective or materially misrepresented goods.

5. Product Quality, Defects & Damaged Items

Customers are encouraged to review product descriptions and images before placing an order.

Differences in personal expectations regarding a product's feel, thickness, texture, appearance, or fit do not automatically qualify for a refund, return, or exchange when the product matches its description and is not defective.

If an item arrives damaged, defective, or materially different from its description, customers should contact XANS with their order number, a description of the issue, and supporting photographs where available.

Each qualifying claim will be reviewed in accordance with this policy and applicable consumer protection laws. Nothing in this section excludes remedies required by law.

6. Lost, Missing & Delivered Packages

Once a package has been handed over to the shipping carrier, XANS cannot directly control the carrier's handling, routing, or delivery operations.

Except where otherwise required by applicable law, XANS does not provide automatic refunds solely because a package is delayed, misplaced, or experiencing a tracking issue outside our reasonable control.

If tracking shows that your order has been delivered but you cannot locate it, contact the shipping carrier to request an investigation or open a claim. You may also contact XANS so that we can review the available order and tracking information.

A delivery confirmation does not automatically resolve every possible delivery dispute; requests will be assessed according to the circumstances and applicable law.

7. Returned Packages & Redelivery Fees

If a package is returned to our warehouse or fulfillment facility, a refund will not be issued automatically.

If you would like the package shipped again, the following redelivery fees apply:

• Standard redelivery: $15 USD per affected order.
• Redelivery following a recipient contact failure: $20 USD where the package was returned because the customer failed to provide a valid phone number at checkout, or provided an incorrect or unreachable number that prevented the courier from contacting them.

The $20 fee replaces the standard $15 fee in the specified contact-failure circumstances; the fees are not cumulative.

These fees may apply when a package is returned because of:

• An incorrect or incomplete shipping address.
• Failed delivery attempts.
• Failure to collect the package.
• Refusal of delivery.
• The recipient being unavailable.
• Inability to contact the recipient due to inaccurate or unreachable contact information.
• Other delivery issues attributable to recipient-provided information or circumstances within the recipient's control.

Customers are responsible for providing an accurate shipping address, email address, and valid phone number at checkout.

Any redelivery fees will be subject to applicable law and any applicable payment or disclosure requirements.

8. Customer Support & Unanswered Emails

XANS makes reasonable efforts to respond to customer inquiries. Response times may vary depending on inquiry volume and operational circumstances.

Sending an email to XANS does not automatically entitle a customer to a refund, return, exchange, or compensation. This also applies when a customer does not receive a response.

If you email us to ask where your order is, request a tracking update, or inquire about delivery progress, the inquiry itself does not automatically qualify your order for a refund.

An unanswered email does not automatically cancel an order, reverse a completed shipment, or override the terms of this policy. Refund eligibility will be determined by the applicable policy provisions, the facts of the case, and applicable consumer protection laws.

Customers should use the tracking information provided to monitor shipments and may contact the shipping carrier directly for delivery updates or investigations where appropriate.

Nothing in this section removes any remedy that XANS is legally required to provide.

9. Responsibility After Warehouse Dispatch

After an order has been processed, packed, and handed over to the shipping carrier, XANS has limited control over the shipment's subsequent transportation and delivery.

Except where otherwise required by applicable law, XANS is not responsible for delays or delivery complications caused by circumstances outside our reasonable control, including carrier operations, customs procedures, weather, and recipient-related delivery failures.

Customers are responsible for ensuring that their shipping and contact information is accurate and for monitoring the tracking information provided.

If a package experiences a delivery issue, customers may need to contact the shipping carrier to request an investigation. XANS may review available tracking and fulfillment records to help clarify the situation.

The fact that an order has left our warehouse does not, by itself, guarantee or prohibit a refund. Refund requests will be assessed under this policy and applicable law.

10. Chargebacks & Payment Disputes

Customers are encouraged to contact XANS before initiating a chargeback or payment dispute so that we have an opportunity to review the issue and attempt to resolve it.

Initiating a chargeback does not automatically entitle a customer to a refund or guarantee a particular outcome. XANS reserves the right to challenge disputes that we reasonably believe are inaccurate, unsupported, fraudulent, or inconsistent with the available order records.

Where appropriate, we may provide the payment processor, bank, or financial institution with relevant documentation, including:

• Order confirmations and payment records.
• Fulfillment and dispatch records.
• Shipping and tracking information.
• Delivery confirmations.
• Relevant customer communications.
• The applicable store policy.

The outcome of a chargeback or payment dispute is determined by the relevant payment provider, bank, or financial institution under its applicable rules. XANS cannot guarantee the outcome of any investigation or dispute.

Customers are not entitled to duplicate compensation for the same transaction where a refund has already been issued or the matter has already been resolved, subject to applicable law and payment-provider rules.

Nothing in this section prohibits customers from exercising legitimate dispute rights available under applicable law or their payment provider's rules.

11. Refund Processing

All approved refunds will be issued to the original payment method unless otherwise required by law or agreed through an authorized process.

Processing times vary depending on the bank, card issuer, or payment provider. Once a refund has been issued by XANS, the time required for the funds to appear in your account is generally determined by the relevant payment provider.

12. Agreement to This Policy

By placing an order with XANS, you acknowledge that you have had the opportunity to review this Refund, Return & Delivery Policy and agree to its terms, subject to applicable consumer protection laws.

You are responsible for providing accurate shipping and contact information and for reviewing the product details and sizing information before purchasing.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded, restricted, or waived under applicable law.

All Preorders will take 15-60 days to ship

All sales are final for all the preordered items