Orders are processed and ready to ship within 24–72 hours after your order is confirmed.

U.S. delivery typically takes 5–8 business days.

International delivery usually takes 7–12 business days, though delivery times may vary depending on location and carrier conditions.

You will receive a tracking number via email once your order ships.

If a shipping label is not created within 10 business days from the original order date, you will be eligible for a full refund upon request.

Please note that some Xans items may follow Asian sizing, which can run smaller than standard US/EU sizing. Because of this, the size shown on the garment tag may be different from the size selected at checkout, while still matching the correct US/EU equivalent fit. For example, an item tagged L may fit closer to a standard US/EU M.

Mystery boxes are final sale. Due to the randomized and limited nature of these products, mystery-box purchases are not eligible for refunds, returns, exchanges, or store credit.

Sizing differences, neck tag differences, or fit expectations are not considered defects and are not eligible for refund, return, or exchange.

We do not offer refunds for:

• Buyer’s remorse or change of mind
  
• Delays caused by shipping carriers, customs, or weather
  
• Orders with tracking showing delivered
  

If your order is marked as delivered but you did not receive it, please contact the shipping carrier directly, as we are not responsible for lost or stolen packages after delivery.

All approved refunds will be issued back to the original payment method. Processing times may vary depending on your bank or payment provider.

All pre-orders will ship within 3–4 weeks after your order is received. Thank you for your patience.