FAQ
WHEN WILL MY ITEMS SHIP?
ALL ITEMS ARE DISPATCHED AND READY TO SHIP WITHIN 24 TO 72 HOURS AFTER YOUR ORDER CONFIRMATION WAS RECEIVED.
DELIVERY TYPICALLY TAKES 3-5 BUSINESS DAYS.
IF YOUR ORDER LABEL IS NOT CREATED WITHIN 5 BUSINESS DAYS FROM THE SHIPPING DATE, YOU WILL BE ELIGIBLE FOR A FULL REFUND
YOU'LL RECEIVE TRACKING NUMBER VIA EMAIL.
REFUND POLICY
REFUNDS ARE ONLY ISSUED IF YOUR LABEL IS NOT CREATED ITHIN 5 BUSINESS DAYS.
WE DO NOT OFFER REFUNDS FOR SIZING ISSUES, SHIPPING TIMES, OR DELIVERY DELAYS.
ONCE USPS OR UPS MARKS YOUR PACKAGE AS DELIVERED, WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ORDERS. PLEASE CONTACT THE CARRIER DIRECTLY IF THIS OCCURS.
PREORDER
ALL PRE-ORDERS WILL SHIP WITHIN 3–4 WEEKS AFTER YOUR ORDER IS RECEIVED.
THANK YOU FOR YOUR PATIENCE!
For any & all questions regarding your order contact us via email: info@xans.us