FAQ

WHEN WILL MY ITEMS SHIP?

ALL ITEMS ARE DISPATCHED AND READY TO SHIP WITHIN 3 TO 5 BUSINESS DAYS AFTER YOUR ORDER CONFIRMATION WAS RECEIVED.

DELIVERY TYPICALLY TAKES 7-12 BUSINESS DAYS.

IF YOUR ORDER LABEL IS NOT CREATED WITHIN 10 BUSINESS DAYS FROM THE ORDER DATE, YOU WILL BE ELIGIBLE FOR A FULL REFUND

YOU'LL RECEIVE TRACKING NUMBER VIA EMAIL.

REfUND POLICY

REFUNDS ARE ONLY ISSUED IF YOUR LABEL IS NOT CREATED WITHIN 10 BUSINESS DAYS.

WE DO NOT OFFER REFUNDS FOR SIZING ISSUES, SHIPPING TIMES, OR DELIVERY DELAYS.

ONCE USPS OR UPS MARKS YOUR PACKAGE AS DELIVERED, WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ORDERS. PLEASE CONTACT THE CARRIER DIRECTLY IF THIS OCCURS.

PREORDER

ALL PRE-ORDERS WILL SHIP WITHIN 3–4 WEEKS AFTER YOUR ORDER IS RECEIVED.

THANK YOU FOR YOUR PATIENCE!

For any & all questions regarding your order contact us via email: info@xans.us