Orders are processed and ready to ship within 24–72 hours after your order is confirmed.

U.S. delivery typically takes 5–8 business days.

International delivery usually takes 7–12 business days, though delivery times may vary depending on location and carrier conditions.

You will receive a tracking number via email once your order ships.

If a shipping label is not created within 10 business days from the original order date, you will be eligible for a full refund upon request.

Please note that some XANS items may follow Asian sizing, which can run smaller than standard US/EU sizing. Because of this, the size shown on the garment tag may be different from the size selected at checkout while still matching the correct US/EU equivalent fit. For example, an item tagged L may fit closer to a standard US/EU M.

Mystery boxes are final sale. Due to the randomized and limited nature of these products, mystery-box purchases are not eligible for refunds, returns, exchanges, or store credit.

Sizing differences, neck tag differences, or fit expectations are not considered defects and are not eligible for a refund, return, or exchange.

Refund Exclusions

We do not offer refunds for:

• Buyer’s remorse or change of mind
• Delays caused by shipping carriers, customs, or weather
• Orders with tracking showing delivered
• Packages lost, misplaced, or stolen during or after the delivery process, except where otherwise required by applicable law
• Packages returned to us because of an incorrect or incomplete shipping address, failed delivery attempts, refusal of delivery, failure to collect the package, inability of the courier to contact the recipient, or other circumstances outside of XANS' control

Lost or Delivered Packages

Once an order has been shipped and transferred to the shipping carrier, XANS is not responsible for packages that are lost, stolen, misplaced, or otherwise unable to be successfully delivered due to circumstances outside of our control, except where otherwise required by applicable law.

If tracking shows that your order has been delivered but you cannot locate it, you must contact the shipping carrier directly to open an investigation or claim.

Returned Packages & Redelivery Fees

If your package is returned to our warehouse or fulfillment facility, the order will not automatically qualify for a refund.

If you would like the package shipped again, you will be required to pay a $15 USD redelivery fee before the order can be resent.

This includes returns caused by:

• An incorrect or incomplete address
• Failed delivery attempts
• Failure to collect the package
• Refusal of delivery
• The recipient being unavailable
• Other delivery issues caused by information or circumstances relating to the recipient

If you did not provide a valid phone number at checkout, or provided an incorrect or unreachable phone number, and the package is returned because the courier was unable to contact you, a $20 USD redelivery fee will be required before the package can be resent. This $20 fee replaces the standard $15 redelivery fee for these cases.

Customers are responsible for providing an accurate shipping address, contact information, and phone number when placing an order.

Refund Processing

All approved refunds will be issued back to the original payment method. Processing times may vary depending on your bank or payment provider.

Agreement to This Policy

By placing an order with XANS, you acknowledge that you have read, understood, and agreed to this Refund, Return & Delivery Policy.

By completing your purchase, you accept responsibility for providing accurate shipping and contact information and agree to any applicable redelivery fees described above.

Nothing in this policy is intended to limit any rights that cannot legally be waived under applicable consumer protection laws.

All Preorders will take 15-60 days to ship

All sales are final for all the preordered items